Privacy Policy

1. Who we are

Lab Fit is a trading name of LSG Anglia Ltd, a company registered in England and Wales under company number 12126173.

Our registered office is:

Lindsey House
Back Lane
Scoulton
Norfolk
NR9 4AQ

Our operating address is:

Unit 2B Sam Alper Court
Newmarket
Suffolk
CB8 0GS

For data protection purposes, LSG Anglia Ltd is the data controller responsible for the personal information described in this policy.

You can contact us at:

Email: info@lab-fit.co.uk
Telephone: 0800 193 2006
Website: www.lab-fit.co.uk

2. Purpose of this policy

This policy explains how we collect, use, store and protect personal information when you:

• visit our website;
• contact us with an enquiry;
• request an estimate, quotation, survey or consultation;
• download one of our guides;
• use an online calculator or enquiry form;
• become a client, supplier or subcontractor;
• communicate with us about a project;
• apply for a role with us; or
• otherwise interact with Lab Fit.

We process personal information in accordance with applicable UK data protection law, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

3. Information we may collect

Depending on how you interact with us, we may collect:

• your name, job title and organisation;
• business and personal contact details, including your email address, telephone number and postal address;
• information submitted through our contact, quotation, calculator or download forms;
• details about your premises, proposed project, budget, timescales and requirements;
• correspondence, meeting notes, survey information and telephone records;
• drawings, photographs, specifications and other project information;
• billing, payment and transaction information;
• records relating to contracts, quotations, variations, warranties and completed works;
• health and safety, competency, insurance and accreditation information relating to suppliers, subcontractors and site personnel;
• marketing preferences;
• recruitment information, including CVs and application details; and
• technical information about your use of our website, such as your IP address, browser type, device information, pages visited and referring website.

Please do not provide personal information about another person unless you have their permission or another lawful reason to do so.

4. How we collect information

We may collect information:

• directly from you;
• through forms on our website;
• during calls, meetings and site visits;
• through email, social media or other correspondence;
• from your employer, colleague, consultant, contractor or project team;
• from publicly available business sources, professional directories and company websites;
• from tender portals, procurement platforms and construction marketplaces;
• from referral partners or previous clients; and
• automatically through cookies and similar website technologies.

Where we obtain your business details from another source, we will only use them where we have a lawful reason to do so.

5. How and why we use personal information

We may use personal information for the following purposes:

Purpose	Lawful basis
Responding to enquiries and discussing potential work	Legitimate interests and steps taken before entering into a contract
Arranging surveys, preparing designs, estimates and quotations	Steps taken before entering into a contract and legitimate interests
Delivering and managing projects	Performance of a contract and legitimate interests
Communicating with clients, consultants, contractors and suppliers	Performance of a contract and legitimate interests
Processing payments, invoices and financial records	Performance of a contract and legal obligation
Managing warranties, defects and aftercare	Performance of a contract and legitimate interests
Complying with health and safety, construction, tax and other legal requirements	Legal obligation and legitimate interests
Assessing and managing suppliers and subcontractors	Performance of a contract and legitimate interests
Maintaining business records and protecting our legal rights	Legal obligation and legitimate interests
Improving our website, services and customer experience	Legitimate interests or consent where required
Sending relevant business-to-business marketing	Legitimate interests, or consent where required
Managing job applications	Steps taken before entering into a contract and legitimate interests
Preventing fraud, misuse and security incidents	Legitimate interests and legal obligation

Where we rely on legitimate interests, these include operating and developing our business, responding to prospective clients, managing projects, maintaining appropriate records and promoting relevant services. We consider whether these interests are balanced against your rights and expectations.

Where we rely on consent, you may withdraw it at any time.

6. Marketing communications

We may send existing clients and relevant business contacts occasional information about Lab Fit services, projects, guides or industry developments where we believe the content may be relevant to their professional role.

We will obtain consent where the law requires it.

You can stop receiving marketing communications at any time by:

• using the unsubscribe option in the message;
• emailing info@lab-fit.co.uk; or
• contacting us on 0800 193 2006.

We will keep a limited suppression record where necessary to make sure we respect your request.

You have the right to object to the use of your personal information for direct marketing at any time.

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

• make the website function correctly;
• remember preferences;
• understand how visitors use the website;
• measure the performance of advertising and marketing campaigns;
• improve website content and usability; and
• protect the website from spam, fraud and security threats.

Cookies that are not strictly necessary will only be used where permitted by law. Where consent is required, they should remain disabled until you make a choice through our cookie banner.

You can accept, reject or manage non-essential cookies through the cookie settings provided on the website. You can also control cookies through your browser settings.

Further details about the individual cookies and technologies used should be provided in our Cookie Policy or cookie preference centre.

8. Who we share information with

Where reasonably necessary, we may share personal information with:

• employees and authorised representatives of Lab Fit;
• subcontractors, suppliers and manufacturers involved in preparing or delivering work;
• architects, designers, consultants and other members of a project team;
• clients, principal contractors and site operators;
• accountants, insurers, legal advisers and other professional advisers;
• IT, website, communications, customer management and cloud-service providers;
• payment processors and financial institutions;
• health and safety, accreditation and certification providers;
• government departments, regulators, law-enforcement bodies or courts where required; and
• prospective buyers or advisers if our business is reorganised, sold or transferred.

We only share information that is reasonably necessary for the relevant purpose. Organisations processing information on our behalf must use it securely and in accordance with our instructions.

We do not sell personal information.

9. International transfers

Some of the technology and cloud-service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place. These may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful transfer mechanism.

You may contact us if you would like further information about the safeguards applying to your information.

10. How long we keep information

We retain personal information only for as long as reasonably necessary. Our usual retention periods are:

• general enquiries that do not become projects: up to three years after the last meaningful contact;
• estimates, quotations and tender records: up to six years after the last activity;
• client, contract and project records: normally six years after project completion, or longer where required by a contract, warranty, insurance condition or legal obligation;
• invoices, payments and accounting records: normally six years after the end of the relevant financial year;
• health and safety, design, construction and compliance records: for the period required by applicable law, contract, warranty or industry requirement;
• marketing records: until you opt out or the information is no longer relevant, subject to periodic review;
• unsuccessful recruitment applications: normally six months after the recruitment process ends, unless you agree to a longer period; and
• cookie and analytics information: for the period stated in our cookie preference centre or Cookie Policy.

Information may be retained for longer where it is needed to establish, exercise or defend a legal claim.

11. How we protect information

We use proportionate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include:

• access controls and user permissions;
• password protection and multi-factor authentication where available;
• secure cloud storage and reputable software providers;
• staff awareness and confidentiality requirements;
• appropriate backup and recovery arrangements; and
• procedures for managing suspected data breaches.

No system can be guaranteed to be completely secure, but we regularly consider the risks associated with the information we hold.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw consent where we rely on consent; and
• ask for human review where a significant decision has been made solely by automated means.

Some rights are subject to exemptions and may not apply in every situation.

We do not currently make decisions about individuals solely through automated processing where those decisions have legal or similarly significant effects.

To exercise your rights, email info@lab-fit.co.uk. We may need to confirm your identity before completing your request.

You will not normally be charged for making a request. We aim to respond within one month, although the law allows additional time for particularly complex requests.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

14. Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of external websites. You should review the relevant privacy information when visiting them.

15. Children’s information

Our services are intended for businesses and other organisations. Our website is not designed to collect personal information from children.

16. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology or legal responsibilities. The latest version will be published on this page with the date of the most recent update.

Last updated: 9 September 2026